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The last time I had an order or service request, I:
Took care of it immediately (0 points)
Spent some time on other tasks then addressed the request (1 point)
Put the request aside and didn't get to it until the end of the day (2 points)
Handled it the next day (3 points)
My daily to-do list of unfinished tasks usually has:
10 or more items (2 points)
5-10 items (1 point)
I don't have a to-do list (3 points)
Fewer than 5 items (0 points)
I use the internet at work:
To occasionally browse for my own interest (1 point)
To surf the web most of the day (3 points)
To stay in touch with family and friends (2 points)
Primarily for work-related emails and research or not at all (0 points)
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